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COVID-19 Current situation and guidance ( updated January 2023)

We proudly maintain the health and hygiene standard of our clinic to minimize the risk of airborne infection.  The equipment  and treatment area are disinfected, and the ventilation is done with the open windows and air purifiers after each patient. Also the sick patients are asked to postpone the visits  at the phone screening.

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Here is the current official guideline:

  • Except for long-term care and retirement homes, mandatory masking has ended.

  • Masking is optional.

  • RMT can wear a mask if requested by a client.

Please FEEL FREE TO ASK THE THERAPIST TO WEAR A MASK

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Frequently Asked Questions

What should I wear for massage?

Please wear something light like t-shirt and shorts . You could be without clothes, though the therapist is required to cover/drape you and only expose the area which therapist is  working on. 
 

What type of payment can you accept?

E-transfer, cheque and cash are acceptable options.
 

How many sessions needed?

It is depending on your issue. In some cases, just one treatment is fine. In general, 4-5 sessions over 2 months is recommended for the best result.

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Can a family member stay in the room during the massage?

 Yes. If the client agrees about it, the therapist has no objection. If the client is minor, the therapist may ask a guardian to stay.

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Does acupuncture hurt? I am scared of needles.

Most patients with acupuncture treatment feel only minimal discomfort as the needles are very thin. It could be hair-thickness. Some people  feel no pain at all. Once the needles are in place, there should be no significant discomfort. In case if you don’t like it, always you can ask to stop and change to acupressure or massage treatment.

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Do I need a doctor’s referral?

No, the therapist doesn’t need it.  However, the extended health care plans, and insurers may require a referral before you will be covered. You need to check with your policy to see if you need one to be reimbursed for the treatments.

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Can I use my benefits (extended health care plan)?

Many extended health care plans  cover  the massages  by RMT fully or partially.  Please check with your policy.  In some case, your extended health care plan may require a doctor’s referral before you will be covered. You need to check with your policy to see if you need one to be reimbursed for the treatments.

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Does  the Massage Therapist have a Cancellation Policy?

Please try to cancel 24 hours prior to the appointment in case your schedule is altered. If notice is given in less than 24 hours, a cancellation fee is applied. However, please feel free to cancel anytime if you feel unwell. If the cancellation is repeated, the future booking could be rejected .

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